A PM listing kit is something you don’t see too often these days. Too many property managers and business development managers (BDMs) don’t use a visual display of their services or show examples of property management in action.
The ‘show and tell’ just becomes a ‘tell’ missing the stronger impact of an added visual presentation.
Whether you prefer an electronic iPad presentation or a hard-copy presentation folder, the display is up to you, however showing an example of how you practice property management is essential.
In any case, here’s a comprehensive list of all the different things you can possibly have in your Listing Kit.
Pick and choose what will work best for you!
Property Leasing
• Print off of a good example of your property marketing internet page or property website
• Example of your office listing form (properties for rent form)
• Example of print off showing hit rate on property marketing pages
Tenant Selection
• Front page of the application (expectations for the tenant)
• Application form example
• Application processing form- where you record your findings
• Tenant default database promo flyer
• Page example of listing on default database (with personal details of tenant deleted)
Tenant Induction/Sign Up
• Tenancy Agreement/Schedule
• Office Special Conditions
• PCR/Ingoing Inspection example with photos
• Key record photocopy example
• Pet Lease Agreement
• Repairs and Maintenance Policy
• Emergency Repairs Policy
• Rent Payment Policy
• Consumer Affairs booklet
• Office Guide to Renting (Tenant Info)
• Security Deposit/Bond Lodgement Form
• Tenant Handbook example
Routine Inspections
• Routine Inspection letter to the tenant
• Tenant Checklist/Guide to Inspection
• Inspection Report example with Photos
• Tenant written feedback example
Lease Renewal
• Example of comparative rental analysis to ensure renewal rent is maximised
• Example of the renewal request form to owner/tenant
Rent Payment Control
• Flow Chart of Late Rent Rent Process
• Rent control letters example
• Statistics of your rent collection success- percentages and results
Repairs/Maintenance
• Clause from Residential Tenancies Act explaining owner obligations
• Maintenance Request Form example
• Work Order to Vendors/Tradesperson example
Tenant Vacating
• Letter to tenant confirming vacating
• Final Inspection Guide/Checklist
• Example of Final/Move Out Inspection report (how it is done, showing typical comments)
• Security Deposit/Bond Refund Form
• Water calculation form
Other Support Forms, Examples, and Ideas
• Customer Service Standards
• Guarantee of Service
• Landlord Insurance flier and photos of ‘trashed properties’
• Negative ‘photos’ of results of properties managed by ‘Cheaper Agents’
• Property Owner’s Handbook
• Tenant Handbook
• Vendor/Tradesperson’s Handbook/list of expectations
• Schedule of Fees / Fee packages
