Whenever I’m asked to consult in a rent roll where there’s chaos, inefficiencies and problems, to untangle the mess in most cases the diagnosis is the following:
1- Get the right people FIRST – ‘hire slow and fire fast’- put up with the problems of being one staff member down rather than compromise and hire someone too quickly! Always choose short-term pain for long-term gain, not the other way round!
2- Get the right structure – make sure your right people are now doing the right things! Get #1 and #2 working and you’re 80% on the way to calming the chaos.
3- Get the right systems – have a written process with procedures and checklists to ensure the process happens right the first time, and as efficiently as possible!
4- Get the right accountability – have KPI’s, regular team meetings and reporting so you can manage your business effectively. Remember – what doesn’t get measured, doesn’t happen!
All the best in gaining control in your rent roll!