• Skip to primary navigation
  • Skip to content
  • Skip to primary sidebar

Inspired Growth Training Knowledge Library

Empower your PM Growth

Inspired Growth Training Store Inspired Growth Training Facebook  Inspired Growth Training Facebook Messenger   Inspired Growth Training Facebook  Inspired Growth LinkedIn  Inspired Growth YouTube channel
SUBSCRIBE
BECOME A MEMBER
MEMBER LOGIN
  • Home
  • Upcoming
    Events
    • Vegas Event
    • Dominate Social 2019
  • Vegas
    Event
  • DOMINATE
    Social 2019
  • Inject Growth
    Series
    • BDM Empower- Webinar Series
    • Inject Growth Series – List of Contents
  • Coaching &
    Team Training
    • PM Video Training Series
    • Real Estate Groups, In-Office and Online Team Training
    • Get Your Letting Fee – NZ
    • Team Coaching Packages
    • BDM Coaching
    • Get Higher and Better Fees Coachin Package
    • Profitability Partnership
  • Testimonials
    • Review Us
  • Knowledge
    Library
    • ‘WIN Your PM Fees’ FREE PDF Download
    • Video Tips
    • Video Podcasts
    • Property Leasing
    • NZ Letting Fee Change
    • Business Owner Hot Topics
    • PM Growth
    • PM Hot Topics
    • Boosting Income and Profitability
    • Photo shock!
    • Recruitment and Staff Retention
    • PM Time and Stress Management
    • Tenant Selection and Induction
    • Communication and Conflict
    • Just Plain Weird
    • Zero Tolerance Rent Control
    • Inspections
    • Success and Personal Development
    • Repairs and Tradespeople
  • Members
    • Become an IGT Inner Circle Member
    • IGT Exclusive Members Portal
    • Nuts and Bolts Members Only Video Library
    • Trouble Logging In?
  • Exclusive
    Partners
  • Store
  • Contact
    • Contact Us
    • Subscribe to the IGT Newsletter
    • Meet
      the Team
    • Darren Hunter
    • Deniz Yusuf

Fourteen PAINFUL Reasons Why Owners Terminate Management (Part Two)

Continued from part one with the first seven reasons why clients end management with their agency.

#8 – Over promising and under delivering 

If you simply deliver what is promised, this results in client satisfaction, but if you deliver less than stated, this results in dissatisfaction. It’s always best to under promise and over-deliver so that your clients will be more than satisfied, becoming raving fans and refer others to you and your business!

If it can be done on Wednesday, promise it will be done Friday but don’t get excited at the moment and promise something that you cannot do. Promise only what can be easily delivered.

#9 – High staff turnover

If an agency has a high staff turnover for whatever reason, the peace of mind of your client gets disrupted, resulting in trust being broken and them wanting to pull their management. If they have placed their trust in a person, they get to know them and the property manager gets to know their needs and their property.

If they leave the business, this needs to be done all over again. If this continuously happens, the client believes there’s something wrong and cannot trust the business any longer. This occurs typically in an agency where management knows little to nothing about the day to day business of property management, and therefore the rental portfolio just stays in a constant state of chaos and trying to survive.

#10 – Property condition dissatisfaction

Perhaps one of the main reasons for litigation against property management agencies occurs if a client deems that the property hasn’t been maintained properly or professionally. This also breaches trust resulting in the ending of management.

Common issues occur if routine inspections haven’t been done regularly enough, thoroughly enough or not at all, and also when in going/PCR and final inspections have not been done thoroughly. If wear and tear are much higher than expected, and property damage goes undetected to a point that it cannot be claimed against tenants and the owner deems the property manager to be at fault, they will likely pull management.

#11 – Not caring for the client 

An attitude of indifference towards the client and truly not caring for their needs, understanding their stress and not placing yourself in their shoes with true empathy will soon be picked up by the client, resulting in at the end of management.

Understanding they have taken a financial risk and respecting this will go a long way in building a strong bridge between you and your client, and a bridge to other people they refer to you.

#12 – Taking the side of the tenant 

Nothing infuriates a client more than if they believe their property manager is taking sides with the tenant in a dispute. Our management agreement is with the owner, not the tenant and if the client is deemed to be in the wrong, don’t make it obvious.

Appearing to side with the owner, to counsel them and bring them round to right and correct thinking is the more responsible thing to do, even when they are in the wrong.

#13 – Failing to report maintenance issues to the owner

If your routine inspections are ‘good and clean’ with nothing else reported in inspection after inspection, and at the final inspection the owner discovers a pile of repairs that appear to have been overlooked, resulting in a large cost to the client in one hit, this will cause dissatisfaction and a reason for the client to end the management.

#14 – Need someone to blame!

Sometimes things happen that you couldn’t avoid and the client is looking for someone to blame. It might be an expensive new hot water system they were not expecting to be replaced yet, or they had complications with tenants that couldn’t be avoided.

As they say ‘sh#t happens!’ and you can do your very best, and sometimes your very best simply isn’t good enough!

That’s property management sometimes, as long as you did your best get over it and get on with it.

Things sometimes just don’t go to plan.

Property management has lots of highs and lows, good days and bad days and it’s the property manager who sticks it out, has some steel in their spine who grow through every cancelled management experience and avoidable loss, learn from it and become brilliant at what they do.

That’s what it’s all about at the end of the day!

All the best.

 

Filed Under: Communication and Conflict

FOLLOW US

Inspired Growth Training Facebook   Inspired Growth Training Facebook  Inspired Growth LinkedIn  Inspired Growth YouTube channel

SUBSCRIBE
CONTACT US
BECOME A MEMBER

Exclusive Partners

 EBM logo    Rockend logo
Property Safe     Inspect Manager

DOMINATE SOCIAL 2019 Conference for Property Management BDMs

Popular Posts

Categories

  • Boosting Income and Profitability
  • Business Owner Hot Topics
  • Communication and Conflict
  • Inspections
  • Just plain weird
  • NZ Letting Fee Change
  • Photo shock!
  • PM Growth
  • PM Hot Topics
  • PM Time and Stress Management
  • Principals and Department Managers
  • Property Leasing
  • Recruitment and Staff Retention
  • Repairs and Tradespeople
  • Success and Personal Development
  • Tenant Selection and Induction
  • Zero Tolerance Rent Control

Copyright © 2019 Inspired Growth Training · Privacy Policy · Terms & Conditions · Refunds and Exchange Policy
ABN: 41620846773 P.O. Box 50 Greenwith, South Australia, 5125 (Australia)