• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

Inspired Growth Training Knowledge Library

Empower your PM Growth

Inspired Growth Training Facebook     Inspired Growth Training Facebook Messenger      Inspired Growth Training Facebook     Inspired Growth LinkedIn     Inspired Growth YouTube channel
SUBSCRIBE
BECOME A MEMBER
MEMBER LOGIN
  • Home
  • Online
    Training
    • The PM Growth and Performance Webinar Series
    • Grow Influence Dominate
    • BDM Empower- Training Series
    • Rent Roll Growth
    • BDM
    • Prospecting
    • Social Media Marketing
    • Leasing
    • PM Fees
    • PM Nuts & Bolts
  • Upcoming
    Events
    • Grow 100 Plus – One-day Web Event
    • Connect and Grow One-Day Event – Perth, WA
    • The IGT2021 Conference
  • Secret
    Shopper
    • Secret Shopper Files Podcast
    • Secret Shop Your Competitors- Report
    • 80+ Points of Difference
    • Strategic Market Report (Download PDF Outline)
    • Mystery Shop My Business
  • Fees
    • The Profitability Mindshift Podcast
    • 33 PM Owner Fees – PDF Guide
    • Profitability Partnership- Where we ONLY get paid on getting you results!
  • BDM
    • The BDM Coach Podcast Show
    • FREE PM Lead Secrets Book
    • 28 Key BDM Lead Generating Activities- FREE DOWNLOAD
    • The BDM Club
  • Growth
    • Three Best Strategies that GROW 100+ New Door a Month
    • The Property Owner’s Handbook
    • Tenant Handbook
    • The PM Growth Experts Show
    • ‘Win Your PM Fees’ Free PDF Download
    • FREE PM Lead Secrets Book
  • PM
    Power
    • The PM Power Podcast Show
    • PM Power Time Secrets 101 Book
    • 25 Ways to STOP Office Interruptions
    • The Property Owner’s Handbook
    • Tenant Handbook
  • Coaching &
    Team Training
    • The BDM Club
    • Geared For Growth – One Day Event
    • Growth Masterclass- Two Day event
    • Real Estate Groups, In-Office and Online Team Training
    • Team Coaching Packages
    • BDM Coaching
  • Knowledge
    Library
    • Growth
    • Leasing
    • Fees and Profit
    • Quick Video Tips
    • Business Owner and Managers
      • Business Owner Hot Topics
      • Recruitment and Staff Retention
    • Property Managers
      • PM Hot Topics
      • PM Time and Stress Management
      • Tenant Selection and Induction
      • Communication and Conflict
      • Zero Tolerance Rent Control
      • Inspections
      • Repairs and Tradespeople
    • Personal Development
    • Strange and Weird Stuff
      • Photo shock!
      • Weird Stuff
  • Podcasts
    • The PM Power Podcast Show
    • The PM Growth Experts Show Podcast
    • The Secret Shopper Files Podcast
    • The Profitability Mindshift Podcast
    • The BDM Coach Podcast Show
  • Members
    • Member Login
    • IGT Exclusive Members Portal Home
    • Become a Member
    • What kind of training will I get?
    • Call A Coach
    • Help
  • Contact
    • Contact Us
    • Meet the Team
    • Subscribe to IGT Newsletter
    • Call a Coach – IGT Exclusive Members Services
    • Darren Hunter – Director
    • Deniz Yusuf – Director
    • Michael Sanz – Director
    • Supporting Vision Australia
  • Exclusive
    Partners
  • Testimonials
    • Review Us

Seven Crucial Induction Points for Tradespeople

Inducting tradespeople (‘vendors’ in the USA) is as essential as inducting a tenant – Have you got everything covered?

Outlining your requirements and expectations upfront with tradespeople avoids conflict and misunderstandings that can cause stress and problems later down the track.

Tax invoices (Australia)

Always explain how you would like your tax invoices constructed. Tradespeople (especially one person operators) are notorious for lacking detail, so be sure to impress the importance of structured tax invoices. Ask that they record the following:

a) Landlord name – c/- of your office address (they are billing the landlord and not your office). This information is taken from the work order.
b) Date – when the work was done/completed
c) Work order reference number – for easy match up.
d) Rental Property Address – included for every invoice (also request that they must complete one tax invoice per property/work order, and not have multiple jobs represented.)
e) What work was done – particularly if a cleaner has done work they need to be detailed about what was done. It could be ‘Kitchen-clean oven, cupboards inside and out, walls and door, windows’, not just ‘Cleaned Kitchen’
f) Labour content – total/part hours to complete the work.
g) Material costs – listed with individual costs.
h) Total cost – with GST identified.

These details of course matter a lot more if the tax invoice is involved in a dispute at tribunal/court, and to avoid a tribunal member unnecessarily reducing a tax invoice amount due to vagueness.

Work with a limit
Explain to your tradesperson that every work order has a standard limit (for example a maximum of $300) and that if any work goes over this limit they must first contact you for permission to proceed.

License and insurance details
Always collect their license details to ensure that they are qualified for the work they perform and a copy of their public liability insurance to ensure that they are adequately covered. These days it is not uncommon to ensure that tradespeople are covered for up to $10 million.

Police clearance
How things have changed from even ten years ago! It used to not be essential for a tradesperson to come up with a police clearance certificate; however, this now should be a requirement. The last thing needed is for your tradesperson to have an unknown criminal record when they have access to your client’s largest asset.

Open communication lines
Have a minimum standard for communication. For example, they must have a mobile phone, fax number and an email address they check regularly so you can communicate in the most convenient way possible for you.

Accessing a property
Explain how to access a property whether by contacting the tenant directly or by using a supplied key (should the tenant approve). If they need to contact the tenant directly, perhaps explain that after 3 unsuccessful attempts to contact the tenant they should then inform you, and if they do get access to a key, on what conditions they can do this. You also need to outline your key procedures with signing in and out property keys.

Completion time expectations 
It is always good to outline your expectations regarding job turn-around times. For example, turn-around time for an emergency could be the same day (also define emergency examples with the tradesperson) and for general non-urgent work make this seven days. Always make these time expectations clear!

 

Filed Under: Repairs and Tradespeople

FOLLOW US

Inspired Growth Training Facebook   Inspired Growth Training Facebook  Inspired Growth LinkedIn  Inspired Growth YouTube channel

SUBSCRIBE
CONTACT US
BECOME A MEMBER

Exclusive Partners

Inspection Manager

Popular Posts

Categories

  • Boosting Income and Profitability
  • Business Owner Hot Topics
  • Communication and Conflict
  • Inspections
  • Just Plain Weird
  • NZ Letting Fee Change
  • Photo shock!
  • PM Coronavirus Crisis Ready
  • PM Growth
  • PM Hot Topics
  • PM Time and Stress Management
  • Principals and Department Managers
  • Property Leasing
  • Recruitment and Staff Retention
  • Repairs and Tradespeople
  • Success and Personal Development
  • Tenant Selection and Induction
  • Zero Tolerance Rent Control

Copyright © 2023 Inspired Growth Training · Privacy Policy · Terms & Conditions · Refunds and Exchange Policy
ABN: 41620846773 P.O. Box 50 Greenwith, South Australia, 5125 (Australia)

3 Best Strategies that grow your property management business each month

×