Inspired Growth Training Knowledge Library
Empower your PM Growth
Continuing on from part one, we look at the next five keys. 6. Being Organised/Daily Planning - I have seen a connection with the more conflict that is in a department, the more a property manager is disorganised and not managing by priority. All tasks (everything that needs to get done) should be written into once source like a notebook, and then daily planning occurring and writing one a … READ MORE about Ten Power Keys to Dealing with Conflict (Part Two)
Continued from part one with the first seven reasons why clients end management with their agency. #8 - Over promising and under delivering If you simply deliver what is promised, this results in client satisfaction, but if you deliver less than stated, this results in dissatisfaction. It’s always best to under promise and over-deliver so that your clients will be more than satisfied, … READ MORE about Fourteen PAINFUL Reasons Why Owners Terminate Management (Part Two)
Landlord clients leave for all sorts of reasons. The following is a list compiled from a recent post on our Facebook page that asked property managers; what are the main reasons that landlord clients end their management and leave your agency? - aside from unavoidable reasons like the owner moving back into the property, or the property being sold. … READ MORE about Fourteen PAINFUL Reasons Why Owners Terminate Management (Part One)
Too many property managers and principals believe that all business is good business! As long as the property has a roof, that’s enough qualification for new management! However, not all business is good business and so we must pick and choose our business carefully before we step into a long-term business relationship with the prospective landlord. When meeting a new landlord (usually … READ MORE about The Warning Signs of a Bad Landlord
Property management has various forms of conflict. Property management has two general types of conflict, one being practices that can be in place to avoid conflict, and the conflict that comes with the job! … READ MORE about Ten Power Keys to Dealing with Conflict (Part One)
https://youtu.be/akQ5zrJfZJY Missing these common communication mistakes could prove catastrophic for PM businesses. If you recognise these issues occurring in your business - investigate, identify the cause, and make changes to ensure the communication complaint never occurs again. … READ MORE about BEWARE the 8 Biggest Communication Complaints from Owners
‘Property manager’ may as well be defined as ‘problem solver’! Here are some key points to help you tie-up any tricky situation with a positive resolution. … READ MORE about Ten Tips for Tackling Really Difficult PM Situations
(This article is useful and written for states where you’re unable to enforce carpet cleaning at the end of tenancy) Most property managers have had tenants who are vacating the property say that their carpets do not need professional cleaning. But are they avoiding the truth? … READ MORE about Four Effective Ways to Combat ‘My carpets don’t need cleaning.’
I bet you have heard this statement before from tenants when they receive their water usage account. They call you promptly and say “I have just received my account, but my tap was leaking for 3 months!” They either want the account substantially reduced or don’t want to pay anything at all. So in the case where water has been lost due to leaking or dripping, what do you do? … READ MORE about How to Win ‘I won’t pay my water bill’